Refund Policy

• Physical Products: We offer a 7-day return policy from the date of delivery.
• Digital Products: All digital sales are final. There are no returns and no refunds permitted once a digital purchase is completed.

• Order modifications or cancellations must occur within 24 hours of placement.
• Requests made after 24 hours may be denied as orders enter immediate processing.
• Approved cancellations within the 24-hour window will be refunded within 10 business days. [1, 2]

• Eligibility: Items must be completely unused, unworn, and returned in their original packaging.
• Exclusions: Digital products are completely exempt from returns. Used, worn, or modified physical items cannot be returned.
• Deadlines: You must email us to initiate a return within 7 days of delivery.
• Restocking Fee: Non-approved returns or returns sent after the 7-day window face a restocking fee of up to 25%.
• Process: Email us your order number and reason for return. Our team must approve the return before you ship it.
• Shipping: Customers pay all return shipping costs. Shipping costs are non-refundable.
• Timeline: Inspection takes up to 10 business days upon receipt. Approved refunds take up to 40 business days to process.
• Currency: All refunds are issued in U.S. Dollars ($USD). Customers assume all foreign exchange fee risks. [1, 2, 3, 4, 5]

• Customers must follow all safety and usage instructions provided with the product.
• Oak and Cloak is not liable for damages or injuries resulting from product misuse.
• Refunds or replacements for safety concerns are handled strictly at our discretion.
• Discontinue product use immediately if you experience any physical discomfort.

• Definition: An item is damaged if it features a manufacturing defect or is physically broken. Dented external shipping boxes do not qualify.
• Reporting: You must report damaged items within 48 hours of delivery.
• Evidence: Email us with your order details and attach a clear photo of the item's damage.
• Resolution: Eligible items will receive a replacement at no extra cost. We do not refund items damaged by user wear or misuse. [1, 2, 3, 4]

• Return & Refund Policy
  At Oak and Cloak, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority. Please review our specific policies below regarding physical and digital goods.
  • Physical Products: We offer a 7-day return policy from the date of delivery.
  • Digital Products: All digital sales are final. There are no returns and no refunds permitted once a digital purchase is completed.
  Cancellation Policy
  • Order modifications or cancellations must occur within 24 hours of placement.
  • Requests made after 24 hours may be denied as orders enter immediate processing.
  • Approved cancellations within the 24-hour window will be refunded within 10 business days. [1, 2]
  Return Policy (Physical Items Only)
  • Eligibility: Items must be completely unused, unworn, and returned in their original packaging.
  • Exclusions: Digital products are completely exempt from returns. Used, worn, or modified physical items cannot be returned.
  • Deadlines: You must email us to initiate a return within 7 days of delivery.
  • Restocking Fee: Non-approved returns or returns sent after the 7-day window face a restocking fee of up to 25%.
  • Process: Email us your order number and reason for return. Our team must approve the return before you ship it.
  • Shipping: Customers pay all return shipping costs. Shipping costs are non-refundable.
  • Timeline: Inspection takes up to 10 business days upon receipt. Approved refunds take up to 40 business days to process.
  • Currency: All refunds are issued in U.S. Dollars ($USD). Customers assume all foreign exchange fee risks. [1, 2, 3, 4, 5]
  Product Concerns
  • Customers must follow all safety and usage instructions provided with the product.
  • Oak and Cloak is not liable for damages or injuries resulting from product misuse.
  • Refunds or replacements for safety concerns are handled strictly at our discretion.
  • Discontinue product use immediately if you experience any physical discomfort.
  Damaged Items
  • Definition: An item is damaged if it features a manufacturing defect or is physically broken. Dented external shipping boxes do not qualify.
  • Reporting: You must report damaged items within 48 hours of delivery.
  • Evidence: Email us with your order details and attach a clear photo of the item's damage.
  • Resolution: Eligible items will receive a replacement at no extra cost. We do not refund items damaged by user wear or misuse. [1, 2, 3, 4]
  Shipping and Delivery
  • Return & Refund Policy
    At Oak and Cloak, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority. Please review our specific policies below regarding physical and digital goods.
    • Physical Products: We offer a 7-day return policy from the date of delivery.
    • Digital Products: All digital sales are final. There are no returns and no refunds permitted once a digital purchase is completed.
    Cancellation Policy
    • Order modifications or cancellations must occur within 24 hours of placement.
    • Requests made after 24 hours may be denied as orders enter immediate processing.
    • Approved cancellations within the 24-hour window will be refunded within 10 business days. [1, 2]
    Return Policy (Physical Items Only)
    • Eligibility: Items must be completely unused, unworn, and returned in their original packaging.
    • Exclusions: Digital products are completely exempt from returns. Used, worn, or modified physical items cannot be returned.
    • Deadlines: You must email us to initiate a return within 7 days of delivery.
    • Restocking Fee: Non-approved returns or returns sent after the 7-day window face a restocking fee of up to 25%.
    • Process: Email us your order number and reason for return. Our team must approve the return before you ship it.
    • Shipping: Customers pay all return shipping costs. Shipping costs are non-refundable.
    • Timeline: Inspection takes up to 10 business days upon receipt. Approved refunds take up to 40 business days to process.
    • Currency: All refunds are issued in U.S. Dollars ($USD). Customers assume all foreign exchange fee risks. [1, 2, 3, 4, 5]
    Product Concerns
    • Customers must follow all safety and usage instructions provided with the product.
    • Oak and Cloak is not liable for damages or injuries resulting from product misuse.
    • Refunds or replacements for safety concerns are handled strictly at our discretion.
    • Discontinue product use immediately if you experience any physical discomfort.
    Damaged Items
    • Definition: An item is damaged if it features a manufacturing defect or is physically broken. Dented external shipping boxes do not qualify.
    • Reporting: You must report damaged items within 48 hours of delivery.
    • Evidence: Email us with your order details and attach a clear photo of the item's damage.
    • Resolution: Eligible items will receive a replacement at no extra cost. We do not refund items damaged by user wear or misuse. [1, 2, 3, 4]
    Shipping and Delivery
    • Return & Refund Policy
      At Oak and Cloak, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority. Please review our specific policies below regarding physical and digital goods.
      • Physical Products: We offer a 7-day return policy from the date of delivery.
      • Digital Products: All digital sales are final. There are no returns and no refunds permitted once a digital purchase is completed.
      Cancellation Policy
      • Order modifications or cancellations must occur within 24 hours of placement.
      • Requests made after 24 hours may be denied as orders enter immediate processing.
      • Approved cancellations within the 24-hour window will be refunded within 10 business days. [1, 2]
      Return Policy (Physical Items Only)
      • Eligibility: Items must be completely unused, unworn, and returned in their original packaging.
      • Exclusions: Digital products are completely exempt from returns. Used, worn, or modified physical items cannot be returned.
      • Deadlines: You must email us to initiate a return within 7 days of delivery.
      • Restocking Fee: Non-approved returns or returns sent after the 7-day window face a restocking fee of up to 25%.
      • Process: Email us your order number and reason for return. Our team must approve the return before you ship it.
      • Shipping: Customers pay all return shipping costs. Shipping costs are non-refundable.
      • Timeline: Inspection takes up to 10 business days upon receipt. Approved refunds take up to 40 business days to process.
      • Currency: All refunds are issued in U.S. Dollars ($USD). Customers assume all foreign exchange fee risks. [1, 2, 3, 4, 5]
      Product Concerns
      • Customers must follow all safety and usage instructions provided with the product.
      • Oak and Cloak is not liable for damages or injuries resulting from product misuse.
      • Refunds or replacements for safety concerns are handled strictly at our discretion.
      • Discontinue product use immediately if you experience any physical discomfort.
      Damaged Items
      • Definition: An item is damaged if it features a manufacturing defect or is physically broken. Dented external shipping boxes do not qualify.
      • Reporting: You must report damaged items within 48 hours of delivery.
      • Evidence: Email us with your order details and attach a clear photo of the item's damage.
      • Resolution: Eligible items will receive a replacement at no extra cost. We do not refund items damaged by user wear or misuse. [1, 2, 3, 4]
      Shipping and Delivery
      • Return & Refund Policy
        At Oak and Cloak, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority. Please review our specific policies below regarding physical and digital goods.
        • Physical Products: We offer a 7-day return policy from the date of delivery.
        • Digital Products: All digital sales are final. There are no returns and no refunds permitted once a digital purchase is completed.
        Cancellation Policy
        • Order modifications or cancellations must occur within 24 hours of placement.
        • Requests made after 24 hours may be denied as orders enter immediate processing.
        • Approved cancellations within the 24-hour window will be refunded within 10 business days. [1, 2]
        Return Policy (Physical Items Only)
        • Eligibility: Items must be completely unused, unworn, and returned in their original packaging.
        • Exclusions: Digital products are completely exempt from returns. Used, worn, or modified physical items cannot be returned.
        • Deadlines: You must email us to initiate a return within 7 days of delivery.
        • Restocking Fee: Non-approved returns or returns sent after the 7-day window face a restocking fee of up to 25%.
        • Process: Email us your order number and reason for return. Our team must approve the return before you ship it.
        • Shipping: Customers pay all return shipping costs. Shipping costs are non-refundable.
        • Timeline: Inspection takes up to 10 business days upon receipt. Approved refunds take up to 40 business days to process.
        • Currency: All refunds are issued in U.S. Dollars ($USD). Customers assume all foreign exchange fee risks. [1, 2, 3, 4, 5]
        Product Concerns
        • Customers must follow all safety and usage instructions provided with the product.
        • Oak and Cloak is not liable for damages or injuries resulting from product misuse.
        • Refunds or replacements for safety concerns are handled strictly at our discretion.
        • Discontinue product use immediately if you experience any physical discomfort.
        Damaged Items
        • Definition: An item is damaged if it features a manufacturing defect or is physically broken. Dented external shipping boxes do not qualify.
        • Reporting: You must report damaged items within 48 hours of delivery.
        • Evidence: Email us with your order details and attach a clear photo of the item's damage.
        • Resolution: Eligible items will receive a replacement at no extra cost. We do not refund items damaged by user wear or misuse. [1, 2, 3, 4]
        Shipping and Delivery
        • Return & Refund Policy
          At Oak and Cloak, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority. Please review our specific policies below regarding physical and digital goods.
          • Physical Products: We offer a 7-day return policy from the date of delivery.
          • Digital Products: All digital sales are final. There are no returns and no refunds permitted once a digital purchase is completed.
          Cancellation Policy
          • Order modifications or cancellations must occur within 24 hours of placement.
          • Requests made after 24 hours may be denied as orders enter immediate processing.
          • Approved cancellations within the 24-hour window will be refunded within 10 business days. [1, 2]
          Return Policy (Physical Items Only)
          • Eligibility: Items must be completely unused, unworn, and returned in their original packaging.
          • Exclusions: Digital products are completely exempt from returns. Used, worn, or modified physical items cannot be returned.
          • Deadlines: You must email us to initiate a return within 7 days of delivery.
          • Restocking Fee: Non-approved returns or returns sent after the 7-day window face a restocking fee of up to 25%.
          • Process: Email us your order number and reason for return. Our team must approve the return before you ship it.
          • Shipping: Customers pay all return shipping costs. Shipping costs are non-refundable.
          • Timeline: Inspection takes up to 10 business days upon receipt. Approved refunds take up to 40 business days to process.
          • Currency: All refunds are issued in U.S. Dollars ($USD). Customers assume all foreign exchange fee risks. [1, 2, 3, 4, 5]
          Product Concerns
          • Customers must follow all safety and usage instructions provided with the product.
          • Oak and Cloak is not liable for damages or injuries resulting from product misuse.
          • Refunds or replacements for safety concerns are handled strictly at our discretion.
          • Discontinue product use immediately if you experience any physical discomfort.
          Damaged Items
          • Definition: An item is damaged if it features a manufacturing defect or is physically broken. Dented external shipping boxes do not qualify.
          • Reporting: You must report damaged items within 48 hours of delivery.
          • Evidence: Email us with your order details and attach a clear photo of the item's damage.
          • Resolution: Eligible items will receive a replacement at no extra cost. We do not refund items damaged by user wear or misuse. [1, 2, 3, 4]
          Shipping and Delivery
          • Oak and Cloak is not liable for courier, customs, or transit delays.
          • Contact your shipping courier directly to resolve delivery friction.
          • We do not assume responsibility for lost, stolen, or delayed packages. [1]
          If you need to make changes to other policy pages, like your Terms of Service or Privacy Policy, let me know how I can help!
           is not liable for courier, customs, or transit delays.
        • Contact your shipping courier directly to resolve delivery friction.
        • We do not assume responsibility for lost, stolen, or delayed packages. [1]
        If you need to make changes to other policy pages, like your Terms of Service or Privacy Policy, let me know how I can help!
         is not liable for courier, customs, or transit delays.
      • Contact your shipping courier directly to resolve delivery friction.
      • We do not assume responsibility for lost, stolen, or delayed packages. [1]
      If you need to make changes to other policy pages, like your Terms of Service or Privacy Policy, let me know how I can help!
       is not liable for courier, customs, or transit delays.
    • Contact your shipping courier directly to resolve delivery friction.
    • We do not assume responsibility for lost, stolen, or delayed packages. [1]
    If you need to make changes to other policy pages, like your Terms of Service or Privacy Policy, let me know how I can help! 
    is not liable for courier, customs, or transit delays.
  • Contact your shipping courier directly to resolve delivery friction.
  • We do not assume responsibility for lost, stolen, or delayed packages. [1]
  If you need to make changes to other policy pages, like your Terms of Service or Privacy Policy, let me know how I can help!
   is not liable for courier, customs, or transit delays.
• Contact your shipping courier directly to resolve delivery friction.
• We do not assume responsibility for lost, stolen, or delayed packages. [1]

, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority. Please review our specific policies below regarding physical and digital goods.